Frequently Asked Questions
Everything you need to know about our gourmet treats and delivery.
How do you ensure the freshness of your food products during shipping?
All Carian's products are packaged in temperature-controlled, airtight containers and shipped via expedited couriers to ensure they arrive at your doorstep as fresh as the day they were made.
Do you offer options for specific dietary requirements?
Yes, we provide a variety of options including gluten-free, vegan, and nut-free selections. Please refer to the 'Dietary Information' section on each product page for detailed ingredient lists.
What is your policy on returns for perishable items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours for a full refund or replacement.
Can I track my order once it has been dispatched?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer international shipping?
Currently, we ship to over 20 countries. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.