Returns & Exchanges
At Carian's, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our items, we offer replacements or refunds for products that arrive damaged or defective within 14 days of delivery.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your food items.
Provide Documentation
Attach clear photos of the damaged packaging or product quality concerns to help us process your claim quickly.
Review Process
Our quality assurance team will review your request within 48 hours to ensure it meets our freshness and safety standards.
Resolution
Once approved, we will immediately initiate a full refund to your original payment method or ship out a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing